Phishing Alert: We only contact from contact@thekreativehouse.com or events@kreatemarket.ca. Never share personal or payment unless we’ve emailed you from our official email or sent an official invoice.

Privacy Policy

Kreate Market / Kreative House Consulting Inc.

Effective Date: 2026

Kreate Market and Kreative House Consulting Inc. (“we”, “our”, “us”) are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with our events, website, and services.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Name

• Email address

• Phone number

• Billing and payment details

• Business information (for vendors)

Event & Interaction Data

• Event registrations and attendance

• Survey responses and preferences

• Communications with our team

Technical Data

• IP address

• Browser type and device information

• Website usage data (via cookies or analytics tools)

2. How We Use Your Information

We use your information to:

• Manage event registrations and vendor participation

• Communicate important updates, confirmations, and event details

• Process payments and invoices

• Improve our events, services, and user experience

• Send marketing communications (only if you opt in)

• Maintain safety, security, and fraud prevention

3. Communication & Fraud Protection

We take your security seriously and actively monitor for fraudulent activity.

• We will only contact you from official email addresses, including:
  contact@thekreativehouse.com
  events@kreatemarket.ca

• We will never request sensitive personal information, passwords, or payment details through unsolicited emails, direct messages, or unofficial channels.

• We do not conduct business or request payments through personal accounts, messaging apps, or unverified third-party platforms.

If you receive any suspicious communication claiming to be from us:

• Do not respond or click any links

• Do not provide personal or payment information

• Contact us immediately to verify

4. Sharing of Information

We do not sell your personal information.

We may share your information with:

• Trusted service providers (payment processors, email platforms, event tools)

• Event partners or sponsors (only where relevant and necessary)

• Legal authorities if required by law

All third parties are required to handle your data securely.

5. Cookies & Tracking

Our website may use cookies and analytics tools to:

• Understand user behavior

• Improve website performance

• Enhance your browsing experience

You can adjust your browser settings to disable cookies if preferred.

6. Data Retention

We retain your information only as long as necessary to:

• Fulfill the purposes outlined in this policy

• Comply with legal and financial obligations

• Maintain internal records

7. Your Rights

You have the right to:

• Access the personal data we hold about you

• Request corrections or updates

• Request deletion of your data (where applicable)

• Opt out of marketing communications at any time

To make a request, contact us at:
contact@thekreativehouse.com

8. Third-Party Links

Our website or communications may include links to third-party websites. We are not responsible for the privacy practices of those sites.

9. Fraud Disclaimer & Limitation of Liability

While we take reasonable steps to protect our brand and users from fraud, we cannot guarantee that third parties will not attempt to impersonate our business.

By using our services, you acknowledge and agree that:

• Kreate Market and Kreative House Consulting Inc. are not responsible for any losses, damages, or harm resulting from fraudulent communications conducted by third parties impersonating our brand outside of our official channels.

• You are responsible for verifying the authenticity of communications before sharing sensitive information or making payments.

• We are not liable for any actions taken based on fraudulent emails, messages, or websites that are not directly operated or controlled by us.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have any questions about this Privacy Policy or your data, or to report suspicious activity, please contact us:

Kreate Market / Kreative House Consulting Inc.
📧 contact@thekreativehouse.com
📧 events@kreatemarket.ca

For questions, contact
contact@thekreativehouse.com.